Frequently asked questions about Payment Quickly find answers about accounts, transactions, withdrawals, API, sandbox, security, and limits. Search questionsCategoryAll categoriesShowing 18 resultsAccount#submit-formHow do I submit my form?Development#api-documentationCan I get documentation for your API?Withdrawals#withdrawal-issueWhat should I do if I cannot make withdrawals?Transactions#enable-automatic-transactionsHow do I enable automatic transactions, deposits, or withdrawals?Account#account-validation-timeHow long does account validation take?Settings#automatic-currency-conversionCan I enable automatic currency conversion for transactions with MeSomb users outside the country?Transactions#foreign-om-momo-accountWhat if the user has an OM or MoMo account outside the country?Coverage#supported-countriesIn which countries does MeSomb operate outside Cameroon?Limits#transaction-limitsWhy are my transactions limited?Transactions#debited-but-failed-transactionWhat should I do if I am debited but MeSomb shows “transaction failed”?Account#missing-company-documents-api-integrationIf I do not have the required documents to create my business account, can I pay for API integration?Security#withdrawal-pinHow do I create a PIN code for withdrawals?Legal#contract-for-usersDo you provide a contract for your users?Pricing#transaction-feesWhat is the percentage fee charged per transaction?Development#update-api-withdrawalsHow do I update withdrawals via API?Account#submit-business-formHow do I submit a form for a company?Sandbox#recognize-sandbox-transactionHow do I recognize a sandbox transaction and avoid verifying it?Transactions#when-to-verify-transactionWhen should we move a transaction to the verification step?
Transactions#enable-automatic-transactionsHow do I enable automatic transactions, deposits, or withdrawals?
Settings#automatic-currency-conversionCan I enable automatic currency conversion for transactions with MeSomb users outside the country?
Transactions#debited-but-failed-transactionWhat should I do if I am debited but MeSomb shows “transaction failed”?
Account#missing-company-documents-api-integrationIf I do not have the required documents to create my business account, can I pay for API integration?
Sandbox#recognize-sandbox-transactionHow do I recognize a sandbox transaction and avoid verifying it?