Frequently asked questions about Payment
Quickly find answers about accounts, transactions, withdrawals, API, sandbox, security, and limits.
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By clicking on docs.mesomb.com, you will find a section where you can submit it.
Yes. You can access the documentation at docs.mesomb.com. Depending on your needs, you can consult the developer documentation at docs.mesomb.com/development or the WooCommerce/WordPress integration at wordpress.org/plugins/mesomb-for-woocommerce/.
First, refresh the page. If the problem persists, please wait while the technical team resolves the issue.
In the platform, click “My applications”, choose “Security & Limits”, then “Automation”.
It depends on the quality of the submitted information. If the information is correct, the form can be validated quickly. Otherwise, it may be rejected, which makes the process longer.
Yes. Go to “Settings”, then “Configuration”, and enable the corresponding option.
In that case, the user can simply complete the transaction.
MeSomb operates in the following countries: NG, BJ, BF, CG, CD, GA, CI, MW, RW, SN, SL, TZ, UG, ZM.
MeSomb uses a trust level system ranging from 0 to 4. This level depends on the quality of the information submitted in the form and on an administrative review.
Report the issue through the chat channel to customer service. You can also use the “Verify transaction” feature by selecting the transaction type, OM or MoMo, then submitting the transaction image, transaction text, or transaction ID. If you only have the phone number, enter it starting with 237.
Yes. Please contact the technical team.
Go to your profile, then to “Security”. You will be able to set your PIN there.
Yes, if the user requests it.
The fees are 3% on incoming transactions and 0% on outgoing transactions.
In the platform, go to “My applications”, select “Security & Limits”, then click “Update”.
Go to your profile, then to “Business Menu”, and choose “Submit a business form”.
If the transaction is not real, meaning you did not receive a MoMo or OM SMS, but it is marked as successful in MeSomb, then it is a sandbox transaction. In this case, no verification is needed.
When a transaction is real but is marked as failed in MeSomb, you should use one of the available verification methods.