Account checklist
The items in this checklist apply to all MeSomb accounts, regardless of how or where you signed up for MeSomb. We also have checklists for taking your integration live and adhering to website payment best practices. For the safety and security of your MeSomb account, follow these steps before going live:
Enable two-step authentication
For security purposes, enable two-factor authentication (2FA) on your MeSomb account. Two-factor authentication requires that you log in with both your username and password, and enter a code sent to your mobile device. Using 2FA makes it harder for someone else to access your MeSomb account.
Confirm your your application name and public information
The application name appears on customer statements when generate customer bill.
Missing or incorrect information can result in confused customers creating disputes, so make sure to review your application descriptor in the Dashboard.
Application name are limited to between 5 and 22 characters. They must contain at least 5 letters and can’t use the following special characters: <, >, \, ', or ".
MeSomb also recommends that you add text to your site that tells your users what they’ll see on their statements.
The bill issued can automatically include other account information—for example, address, email, or phone number—to show on your customer’s statements. Check that all of this information in your MeSomb account is acceptable for your customers to see.
Set up email notifications
MeSomb can notify you of account activity by email. You can choose events to be notified of in your Communication preferences. If multiple team members have access to your account, each one can set their own notification preferences. At a minimum, we recommend turning on In-App and push for successful charges and disputes.
Set up SMS from MeSomb for critical account health updates
Choose the events to receive notification of in your Communication preferences. Any team member with account access can set their own notification preferences.
Prevent and manage fraud and disputes
Fraud and disputes are unfortunate realities in all commerce. While MeSomb is constantly improving its tools to help reduce these incidents, we recommend that you’re set up to:
- Regularly review payments in the Dashboard.
- Report charges that appear suspicious using the Dashboard or API.
- Have evidence at the ready for disputes.
Review your bank account information
Incorrect bank information is a common cause of payout delays if you want to receive your funds through bank. Before accepting live charges, confirm your bank details are correct.
Give your team members access to your MeSomb account
You can give your team members access to your MeSomb account. MeSomb even lets you give different team members different permissions depending on their roles.
Whenever you give a team member access to your MeSomb account, don’t give them your login credentials. We also recommend that you ask your team members to enable 2FA.
If a team member no longer needs access to your MeSomb account, remove them from your account.